RegalWins Terms and Conditions

Welcome to RegalWins. These terms and conditions govern your use of our website and services. By registering an account and using our casino, you agree to be bound by these terms in full. If you do not agree with any part of these terms, you must not use our services. Please read this document carefully before you begin playing at Regal Wins.

About Our Operator

Our casino is operated by Rank Interactive (Gibraltar) Limited, a company registered in Gibraltar under number 120385, with its registered address at Suite 3, 2nd Floor, Icom House, 1/5 Irish Town, Gibraltar GX11 1AA. We are a wholly owned subsidiary of The Rank Group Plc, listed on the London Stock Exchange, and we operate sister brands including Grosvenor Casinos, Mecca Bingo, and Rialto Casino. Customer funds are held in a segregated account, providing a medium level of protection as defined by our licensing authorities.

At RegalWins, we are licensed and regulated in Great Britain by the Gambling Commission under account number 57924. Outside Great Britain, we operate under licence from the Government of Gibraltar, regulated by the Gibraltar Gambling Commissioner under licence numbers RGL 133 and RGL 134. Disputes may be referred to IBAS for GB residents or the Gibraltar Gambling Commissioner for other residents. We are also registered with GAMSTOP.

Eligibility and Registration

To create an account with Regal Wins, you must be at least 18 years old and a resident of one of our permitted jurisdictions: the United Kingdom, Republic of Ireland, Channel Islands, Isle of Man, or Gibraltar. We restrict access to all countries outside these permitted jurisdictions, and the use of VPNs or similar tools to bypass our location controls is strictly prohibited and may result in account closure.

When you complete regalwins register, you confirm that all information you provide is true, accurate, and complete. We reserve the right to request identity verification documents at any stage, and your first withdrawal cannot be processed until verification checks are completed. You may only hold one account with us; duplicate accounts will be closed and any associated funds may be forfeited.

Deposits and Withdrawals

We accept deposits via Instant Bank Transfer (Trustly), Visa Debit, Mastercard Debit, Apple Pay, PayPal, and Paysafecard. We do not accept credit cards, including American Express, under any payment route. Our minimum deposit is £10/€10 for all methods, rising to £15 for players claiming our welcome offer. The maximum deposit is £10,000 per transaction across all methods.

When processing a regalwins withdrawal, funds are returned to the method(s) with the highest net deposit, in line with our Net Deposit Policy, and payments may be split across several methods. Our withdrawal limits per transaction are:

• Instant Bank Transfer: minimum £10, maximum £100,000
• Debit Card (Visa & Mastercard) and Apple Pay: minimum £10, maximum £30,000
• PayPal: minimum £10, maximum £30,000
• Paysafecard: deposits only, not available for withdrawals

We charge no withdrawal fees, though our payment providers may apply their own limits. Our regal wins withdrawal time is generally fast: Instant Bank Transfer, PayPal, and Fast Withdrawal-enabled debit cards are usually processed within 15 minutes. Apple Pay may take up to 24 hours, and debit cards without Fast Withdrawals enabled may take 1-3 working days. Any new withdrawal method used for the first time may take up to 24 hours to process as we conduct additional checks.

Our Welcome Bonus and Promotions

Our Exclusive Welcome Bonus offers new players a £30 Slots Bonus plus 50 Free Spins upon a minimum first deposit of £15. This regal wins bonus code offer is available to eligible new players aged 18+ who see it in the Promos section of their account. Paysafecard and PayPal deposits do not qualify for this offer, and claiming it makes you ineligible for any other welcome offer.

Wagering requirements apply at 10x the combined deposit and bonus amount, with cash balance wagered first, followed by bonus balance. Our bonus is valid for 30 days from crediting, with a maximum conversion of £50 from bonus to cash. Free Spins must be claimed within 24 hours and used within 7 days; winnings from spins are credited as bonus funds subject to a further 10x wagering requirement, also capped at £50 conversion.

We also run ongoing promotions such as our daily Golden Spinner, Weekly Prize Draw, Daily Spins Drop, 99 Royale, Drops & Wins, Rewards Burst, and Lucky Rush network promotions, alongside seasonal offers. Each promotion carries its own specific terms; where no wagering period is stated, a default 30-day period applies. Withdrawing from your cash balance before wagering requirements are met will forfeit any associated bonus balance and unused free spins.

Our Loyalty Program

We offer a loyalty points scheme open to all depositing players, with no tiers or invite-only VIP structure. Points are earned on every real-money wager across our casino games and unlock after your first deposit. We value 1,000 points at £1, and points can be exchanged for cash, free spins, or other prizes, with uncapped conversions. Bonus cash obtained through point conversion carries a 10x wagering requirement before withdrawal.

Games and Fair Play

Our regalwins slots library includes over 1,935 titles, supplemented by more than 100 live games and over 1,094 mobile slots, bringing our total catalogue to over 2,400 games. We work with leading providers including NetEnt, Microgaming, Pragmatic Play, Playtech, IGT, and Evolution for our regalwins live casino offering, which includes Live Roulette, Live Blackjack, and Live Baccarat. We do not offer sports betting or bingo through this platform; our focus remains solely on casino gaming.

All our games undergo independent testing to ensure fair outcomes, and random number generators used in our slots and table games are regularly audited. We reserve the right to void winnings resulting from a demonstrable technical error or software malfunction.

Account Responsibilities

You are responsible for maintaining the confidentiality of your regal wins login credentials and for all activities conducted under your account. If you suspect unauthorised access to your account, you must notify us immediately via our customer support channels. We reserve the right to suspend or close accounts where we identify breaches of these terms, fraudulent activity, or abuse of our bonus offers.

• You must provide accurate personal and payment information
• You must not share your account with any other person
• We may request additional verification at any time
• You must comply with all applicable gambling laws in your jurisdiction

Customer Support

We provide customer support through live chat, email, and phone, available 24/7 in English. You can reach our team at support@regalwins.com or by calling 0800 031 4961. Our help centre also contains answers to frequently asked questions regarding deposits, regalwins withdrawal processes, and bonus terms.

Changes to These Terms

We may update these terms and conditions from time to time to reflect regulatory changes or improvements to our services. We will notify you of material changes through your registered email address or via notices on our website. Continued use of our services after such changes constitutes your acceptance of the revised terms.

If you have any questions about these terms, our bonus policies, or any aspect of your account, please contact our support team. We are committed to providing a transparent and responsible gaming environment for all our players at RegalWins.